If users cannot access reports, edit content, manage participants, run sessions, or view recordings, the issue is often caused by missing permissions or an incorrect role assignment. Use the scenarios below to identify common permission issues and verify that users have the appropriate course, scenario, and system-level permissions.

Scenario: A Contributor cannot run reports

Issue: 
The user can edit course content and manage sessions but cannot access the Results tab or run reports.

Cause: 
The Contributor was not granted the View Results permission.

Resolution: 
Edit the Contributor's permissions and enable View Results to allow access to participant results, debrief evaluations, and course reports.

Scenario: A Contributor can view a course but cannot edit it

Issue: 
The user can open the course but cannot modify content, evaluations, or agenda items.

Cause: 
The Contributor was not granted the Edit Course Content permission.

Resolution: 
Enable Edit Course Content in the Contributor's permissions.

Scenario: A Contributor cannot add participants

Issue: 
The user is helping administer a course but cannot enroll learners.

Cause: 
The Manage Participants permission has not been assigned.

Resolution: 
Grant Manage Participants to allow the Contributor to add and remove participants from the course.

Scenario: A Contributor cannot start or join a session

Issue: 
The user is expected to facilitate a session but does not see options to start or manage sessions.

Cause: 
The Start, Join, and Manage Course Sessions permission is not enabled.

Resolution: 
Assign the Start, Join, and Manage Course Sessions permission.

Scenario: A Contributor cannot access recordings for debriefing

Issue: 
The user needs to review completed sessions but cannot access debrief videos.

Cause: 
The Debrief Course Sessions permission is not enabled.

Resolution: 
Grant Debrief Course Sessions access.

Scenario: A Viewer wants to make changes

Issue: 
A Viewer can see course information but cannot edit content or manage sessions.

Cause: 
Viewer permissions are intentionally read-only. Viewers can view shared content but cannot edit, manage sessions, debrief recordings, or run reports. 

Resolution: 
Change the user's role to Contributor and assign the permissions needed for their responsibilities.

Scenario: A user has the correct course permissions but still lacks access

Issue: 
The user has been granted a course-level permission but still cannot perform the expected action.

Cause: 
System-level permissions may override course-level permissions. If a required global permission is disabled, access may be restricted even when course permissions are assigned.

Resolution: 
Review both the user's system-level permissions and course-level permissions to ensure they are aligned.