Using SP Chat in SimCapture Enterprise
Learn how SimCapture Cloud Enterprise can help standardize patient chats for more efficient communication.
Written by Jeri Ellis
Updated at August 18th, 2025
Table of Contents
- SimCapture Cloud Release Notes
- SimCapture Cloud Administrator and Faculty Help
- SimCapture Cloud Learner Help
- SimCapture On-Premise Help
- SimCapture for Skills Help
- SimCapture Mobile Camera App Help
- SimCapture Companion Apps Help
- Integrations Help
- Samaritan Help
- SimCapture Cloud Use Cases
- Hardware and Network Technical Information Help
- Glossary
The SP Chat feature allows Standardized Patients (SPs) to communicate discreetly with the Control Room or Proctor during exams-especially helpful when verbal communication isn't possible.
Things to Know Before You Begin
- The Chat icon in the Control interface is grayed out until a room is selected.
- Once a room is configured, the icon turns blue, indicating chat is active.
- SP Chat supports smooth, silent communication during live exams.
How It Works - Control Interface
To enable and use SP Chat:
- Log in to your organization.
- Click Control in the global navigation bar.
- Select a room to configure. The chat icon will turn blue.
- Click the blue Chat icon to open the chat bar at the bottom of the screen.
- Click the chat bar to open the chat window.
Tip: You can also use the kebab menu (three dots) next to the room name to open chat directly.
- Type your message to the Proctor and press Enter to send.
- Click the X to close the chat window-your conversation will be saved.
How It Works - SP Interface
When SPs log in:
- Click Chat with Admin.
- Type your message in the chat window.
- Press Enter to send.
Messages from SPs appear in the corresponding room's chat window in the Control interface. If the chat is minimized, a red circle shows the number of unread messages.
FAQs
Q: Can I have more than one chat open at once?
A: Yes! Select multiple configured rooms and click the chat icon. Each room will have its own chat bar. Click the bar to open the chat window.
Note: Chat windows open in the same order as room selection.
Q: Can I use the kebab menu to open chat windows?
A: Absolutely. Click the kebab menu next to the room and select Chat to open it directly.
Q: Help! My chat bars disappeared!
A: If you clicked the small horizontal line above the chat bars, they've minimized. A blue and white chat icon will appear. Click the line again to restore your chat.
Note: Unsaved text will be lost if you minimize before sending.
Q: How can I send multiple lines of text?
A: Use Shift + Enter to start a new line within the same message.
Example:
|
Line 1 Line 2 (Shift +Enter used) |
