If you are a new customer, as part of your SimCapture Cloud purchase and outlined in your services agreement, a member of Laerdal support will contact you to begin planning your installation. This will include reviewing all installation and networking requirements as well as a site readiness survey before installation begins.

If you are an existing customer, please make your IT team aware of the information in this article so they can assist you in ensuring your SimCapture installation continues to meet network requirements.

Things to know before you begin

Our SimCapture Cloud AV products include cameras, microphones, and audio modules and may include speakers, amplifiers, and digital signal processors for use in recording and paging (when control station packages are purchased). Most of these devices use PoE and PoE+. The client providing the network is responsible for providing switches capable of providing PoE+ and enough wattage to support all devices. 

Note: Refer to the original manufacturers documentation for more detailed requirements. 

SimCapture Cloud recommends a minimum of one Gigabit (1Gb) uplink from the Customer’s internet work to be available for connecting the Customer’s network to the SimCapture Cloud services.

IMPORTANT: Please contact the Support team before closing Port 3478.

Advanced networking and port requirements

More detailed and advanced hardware and networking requirements may be found in SimCapture Cloud Hardware Installation Requirements.

Outgoing internet connections

• SimCapture Cloud services are hosted on Amazon Web Services (AWS). Devices interacting with SimCapture will need to communicate with those services over HTTP (443/TCP).
• Live viewing of video requires webRTC (5000-5100/UDP/TCP, formerly 3478).
• Whitelisting by FQDN/IP address is not recommended as these may change within the AWS infrastructure.
• All connections from SimCapture Cloud are outgoing and never require incoming internet access.

May 2023: New outbound addresses and ports required for live video

All communication with SimCapture is outbound from the client network. For further information on the purposes of these changes, see the More Information section further along in the document. 

Internal network port requirements  

The Capture Node device will need to make connections on your internal network to the audio-visual equipment. It is recommended that static IPs or reserved internal hostnames are used for these devices.  

Advanced audio package - Dante

Customers purchasing the advanced audio package with simulation control rooms or headphone stations package will have additional hardware and networking requirements.  It is suggested this equipment be placed on a separate VLAN with the following ports open between the new VLAN and your internal network.